Given our limited spots for reservations, we offer free cancelation for up to 72 hours (3 days) prior to each event. There is a no-refund policy for cancelations that fall within less than 3 days notice. To inquire about canceling a reservation, please email us at: bookings@usalproject.com. ORC Exchange Policy: online and in-store purchases are exchangeable in-store only within 14 days of purchase. Please allow up to 4 weeks for shipping on pre-order items.