Given our limited spots for reservations, we offer free cancellation for up to 72 hours (3 days) prior to each event, and 5 days prior to the start of each camp trip. There is a no-refund and no-transfer policy for changes that fall within the cancellation period. To inquire about canceling a reservation, please email us at: bookings@usalproject.com. ORC Exchange Policy: Online and in-store purchases are exchangeable in-store only within 14 days of purchase. Please allow up to 4 weeks for shipping on pre-order items.